Deutsche Bahn AG
Who would have thought it would be easier to buy train tickets online for Peru than for Germany and Eastern Europe? Okay, I’m not willing to say that’s true yet. But buying tickets online for train trips this summer through Germany, Poland and the Czech Republic was harder than expected. I managed to find some of the train schedules on the DB Deutsche Bahn website (a German company http://www.bahn.com) but the site didn’t always list the fares – or indicate when or if the tickets could be purchased online. (In some cases, it looked like I’d have to buy them by making a phone call to Europe.)
Meanwhile, on the site that I could buy at least some tickets online – Rail Europe (www.raileurope.com) – I couldn’t always find schedules or fares. I finally had to call Rail Europe and pay a $15 fee for phone assistance – which turned out to be worth it, even if I had to leave my name on an answering machine and wait for an hour for Rail Europe to call me back (better than lingering on hold I guess.) Here are some things I learned through this process:
– If you can find a train schedule but NOT the price or when/if the tickets can be purchased via DB Bahn, email their help line (Sales@bahn.co.uk) and you will get some if not all the information. (This is helpful especially if you’re trying to see if it costs more to take the train or fly.)
– If you can’t figure out how to buy the tix online via Rail Europe, call and pay the additional fee ($33 all toll when you add the processing fee, which includes the cost of mailing the ticket – which are paper and not available for online printout.) I was told that it would have been very hard to do-it-myself online because the three train trips I needed to book are unusually complicated. They’re not the typical Yank tourist routes (Berlin-Gdansk anyone? Not to mention Gdansk-Krakow and Krakow-Prague). And they involve three different countries with varying ways of selling train tickets. (The Poles, for example, won’t let you buy your ticket more than a month in advance but I could buy the tickets involving Berlin and Prague about two months in advance.) I also found help by emailing email@example.com.
– Figuring out the price and booking a sleeper for an overnight train is tricky because the countries we’re visiting – unlike some others, apparently – require that you buy two separate items for each journey (a ticket, which gets you on the train, and a reservation, which specifies a seat or compartment on the train, – as I understand it.)
– A Eurail pass, which we’ve used in the past, didn’t work for this trip because of our particular schedule and because we’re taking two overnight trains. Oh well. I liked the ease of the Eurail pass – but then I was traveling for months, not weeks, when I used one on several occasions.
– Read the fine print – especially to see how many stops the train makes! There’s also various classes/speeds of train. I never really figured this all out.
– The Polish Rail website wasn’t much help.
– Rick Steves’ website also has some good information on train travel http://www.ricksteves.com/rail/
– Trains vs. Planes: Sometimes flying is comparable in price to riding the train (ex: Gdansk-Krakow) but not always (example Krakow-Prague where flying was much more expensive.) Planes of course are a lot faster – for Gdansk-Krakow flying takes 1.5 to 2.5 hours (direct vs. connecting flight) while the direct overnight train takes 11 hours. But we went with the train 1) because we so seldom get to ride a train, especially an overnight train and still find this romantic (that may change.) 2) the times of the direct planes didn’t work well with our schedule – one was 6:30 a.m. and the other 5:30 p.m. 3) It’s often a hassle to get to the airport vs. the train station. 4) we do save money by taking an overnight train and not paying for a hotel that night, for what that’s worth.
– I did opt to fly (EasyJet) from London to Berlin rather than take trains. (way too complicated…)
– Paper tickets. Apparently I can’t print tickets out online. And the paper tickets won’t be mailed out until a few weeks before our departure date (even though I bought them two months in advance) because the Polish ticket can’t be issued until a month before we travel. Grrr… Here’s hoping it all works out.